User Data Request Policy
Effective Date: 19th Nov 2024
Last Updated: 19th Nov 2024
At Qards.AI, operated by Codefree Systems and Technologies Private Limited (hereinafter “Codefree,” “we,” or “our”), we respect your privacy rights and are committed to helping you exercise control over your personal data. This User Data Request Policy explains the types of requests you can make regarding your data, how we process these requests, and what you can expect from us throughout the process.
For any questions or concerns, please contact us at info@qards.ai or hello@codefree.io.
1. Introduction
Qards.AI collects and processes personal data as described in our Privacy Policy. This data is collected to provide and improve our services, enhance user experience, and for other purposes as permitted or required by law. This User Data Request Policy outlines the rights you have over your data and the procedures to request access, corrections, deletions, or limitations on the use of your data.
2. Types of Data Requests
As a Qards.AI user, you have the following rights concerning your personal data:
Access: You can request a copy of the personal data we hold about you.
Correction: You may request that we correct or update inaccurate or incomplete data.
Deletion: You have the right to request the deletion of your personal data, subject to certain legal exceptions.
Data Portability: You can request a copy of your data in a machine-readable format if it is technically feasible.
Restriction of Processing: You may request that we limit the processing of your data under specific circumstances.
Objection: You may object to certain types of data processing, such as direct marketing or profiling.
Withdrawal of Consent: If you have previously given consent to data processing, you may withdraw your consent at any time.
3. How to Submit a Data Request
To exercise any of these rights, please submit a request by contacting us at info@qards.ai. Include the following information to help us process your request efficiently:
Your full name and account username (if applicable).
The specific right(s) you wish to exercise (e.g., access, correction, deletion).
A description of the data or processing activity related to your request.
Verification information to confirm your identity (as outlined below in section 4).
4. Identity Verification
For security reasons, we may ask you to provide additional information to verify your identity before fulfilling your request. Verification steps may include, but are not limited to:
Providing government-issued identification.
Answering security questions associated with your account.
Verifying your email address and/or phone number.
This process is in place to protect your data and ensure that only authorized individuals can make requests concerning their personal information.
5. Processing Timeframe
Upon receiving a valid data request, we will:
Acknowledge your request within 7 business days.
Process and respond to your request within 30 days of verification, unless the request is complex or involves multiple requests. In such cases, we will notify you and may extend the processing period by an additional 30 days.
6. Limitations and Exceptions
While we are committed to honoring your data rights, certain requests may be limited or denied in specific circumstances, including but not limited to:
Legal Requirements: If we are required to retain certain information by law, we may deny your deletion request. For instance, we may retain data necessary for tax, accounting, or reporting obligations.
Contractual Obligations: Some information may need to be retained to fulfill our contractual commitments to you.
Technical Constraints: In cases where data retrieval, portability, or deletion is technically challenging, we will inform you of any limitations and our proposed solution.
Data Protection for Other Individuals: If fulfilling your request would adversely impact the privacy rights of others, we may modify or limit the request accordingly.
We will provide a clear explanation if your request is denied or limited due to any of the above reasons.
7. Fees and Charges
Most data requests are free of charge. However, if your request is repetitive, excessive, or unfounded, we reserve the right to charge a reasonable fee or refuse to fulfill your request. You will be notified of any applicable fees before processing begins.
8. Data Portability
If you request a copy of your personal data, Qards.AI will provide the data in a commonly used, machine-readable format. Where technically feasible, we will facilitate the transfer of your data directly to another data controller if requested.
9. Withdrawing Consent
If you have previously consented to the processing of your data, you have the right to withdraw your consent at any time. Withdrawal of consent does not affect the legality of data processing conducted prior to your withdrawal. To withdraw your consent, please contact us at info@qards.ai.
10. Contact Information for Data Protection Queries
If you have any questions about this User Data Request Policy, or if you wish to make a complaint about how we have handled your personal data, please contact us:
Email: info@qards.ai
Mail: Codefree Systems and Technologies Private Limited, Ghaziabad, Uttar Pradesh, India
If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.
11. Changes to This User Data Request Policy
We may update this User Data Request Policy periodically to reflect changes in our data practices or legal obligations. We encourage you to review this policy regularly. Any changes will be effective upon posting the updated policy, and we will notify you of significant changes via email or through notifications on Qards.AI.
12. Policy Acknowledgment
By using Qards.AI, you acknowledge that you have read, understood, and agreed to this User Data Request Policy, as well as the rights and responsibilities it outlines.